Three years after the official end of the Great Recession in June 2009, U.S. companies are still proceeding with caution. The economy's comparatively anemic growth has made them wary of ramping up production or making significant investments, and they're keeping inventory levels lean.
Sales up, but for how long?
This caution remains even though sales in several categories are up (see Figure 1). Retail sales (adjusted for inflation) have surpassed their pre-recession peak, and wholesalers are within striking range of surpassing their own pre-recession mark. Furthermore, while manufacturing sales are still 13 percent below their pre-recession peak, they are well above the low point seen in 2009.
Article Figures
[Figure 1] U.S. sales adjusted for inflation (billions of 2005 chained dollars)Enlarge this image
[Figure 3] U.S. inventory adjusted for inflation (billions of 2005 chained dollars)Enlarge this image
Companies are uncertain about how strong sales growth will continue to be. The manufacturing recovery has been assisted by relatively strong exports to emerging market economies—namely Brazil, India, and China—and a weak dollar. But recent banking and economic problems in the so-called "Club Med" countries (Greece, Italy, Portugal, and Spain) and their wider implications for the euro zone have temporarily strengthened the U.S. dollar. Additionally, in recent months there has been a noticeable slowdown in the economies of China, India, and Brazil (although growth there is still considered very robust by European and North American standards). Both of these developments could slow the growth in U.S. exports.
On the retail side, meanwhile, several indicators point to considerable weakness over the longer term. For one thing, consumers are not spending like they used to, so many chain stores are fighting for market share via price discounting. For another, consumers are spending at the current levels not because they are earning more money but because they are saving less and are using that money for necessities—a classic indicator of weak sales growth. In addition, online retailers are starting to make a dent in the bricks-and-mortar business model. In the first quarter of 2012, seasonally adjusted e-commerce retail sales as a percentage of total retail trade in the United States hit a new high of 4.9 percent. IHS Global Insight projects U.S. e-commerce retail sales will increase by about 17 percent during 2012 to reach around $230 billion for the year.
Overall consumer demand is unlikely to improve in the short term. Many U.S. households are in a fragile state. Poverty rates and income inequality are up while median household income adjusted for inflation is down. Part of the reason for this is that recent job gains have not been sufficient to substantially reduce the unemployment rate. In essence, the economy is caught in a paradox: Companies won't hire more employees until they are confident that there will be sustained growth in consumer demand, yet demand won't pick up until consumers are confident that job prospects are improving and wages are growing.
It's no surprise, then, that consumers' mood—as measured by both the Conference Board's Consumer Confidence Index and the Thomson Reuters/University of Michigan consumer sentiment index—hasn't improved much even though the recession ended three years ago. Likewise, the National Federation of Independent Business' Index of Small Business Optimism is also at a depressed level.
The upshot of all this is that companies are hanging onto the cash they have on hand. Corporate cash holdings are approximately 11.5 percent of U.S. gross domestic product (GDP), or $1.7 trillion. This is partly because there is significant uncertainty on the geopolitical, financial, and economic fronts. For that reason, many large corporations are maintaining a wait-and-see approach when it comes to meaningful investments in plants or factory lines.
The news is not all negative, however. One bright spot in recent quarters has been light vehicle sales, due to the release of pent-up demand and the easing of the auto supply chain disruptions caused by the March 2011 earthquake in Japan. During the Great Recession, many U.S. consumers held onto their cars longer, causing demand to build up. Accordingly, IHS Global Insight projects that light vehicle sales will grow steadily to reach just under 16 million units by the end of 2014, about the same as on the eve of the recession.
Impact on inventories
Companies are keeping inventories lean in this current economic environment because they do not want to be left with unsold goods, which would force them to discount even further. The inventory-to-sales ratio for wholesalers has been flat, declining for retailers, and growing for manufacturers (see Figure 2).
The retail inventory-to-sales ratio in particular has been plummeting in recent years because of a combination of increasing consumer imports from China, weak consumer demand, technological advancements, and e-commerce retail sales. Additionally, retailers do not want to hold excessive inventories during a period of uncertainty, so they have been keeping inventories ultra-thin. We expect the retail inventory-to-sales ratio to continue to remain depressed.
Nevertheless, retail inventories overall are expected to continue to trend upward, although growth will look very sluggish if one removes auto dealerships from the picture (see Figure 3). We do not expect retail inventories to surpass their pre-recession peak before 2015.
Manufacturing inventory levels have bounced back as manufacturers recovered in the last half of 2011 from the supply chain disruptions caused by the Japanese earthquake. Wholesale inventories benefit from manufacturing and retail inventories, and therefore have just surpassed their pre-recession peak. However, they should grow at a slower pace in 2012, mirroring conditions in retail and manufacturing. Expectations for manufacturing inventories, meanwhile, are stronger than for wholesalers; however, the recent global slowdown has introduced serious risks to the overall outlook.
In this current economic environment, supply chain managers must be able to respond in a timely manner to sudden shifts in sales. Keeping lean inventories assists on the downside risks, however a surge in demand or supply chain disruptions will create substantial shortages and bottlenecks. In these circumstances a little extra inventory would be beneficial.
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use artificial intelligence-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next one to three years. Retailers also said they plan to invest in self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) within the next three years to help with loss prevention.
Those strategies could help improve the brick-and-mortar shopping experience, as 78% of shoppers say it’s annoying when products are locked up or secured within cases. Part of that frustration, according to consumers, is fueled by the extra time it takes to find an associate to them unlock those cases. Seventy percent of consumers say they have trouble finding sales associates to help them during in-store shopping. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
Additional areas of frustrations identified by retailers and associates include:
The difficulty of implementing "click and collect" or in-story returns, despite high shopper demand for them;
The struggle to confirm current inventory and pricing;
Lingering labor shortages; and
Increasing loss incidents.
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”