The age of building supply chains only around cost considerations is over. Companies are now redesigning their supply chain strategies to embrace greater flexibility, efficiency, and resilience.
Balika Sonthalia is a senior partner and leads global management in the Strategic Operations practice of Kearney, a global management consulting firm, specializing in procurement, supply chain, and logistics. Balika holds a bachelor’s degree from SNDT Women’s University in Mumbai and an MBA from Carnegie Mellon University’s Tepper School of Business. She ican be reached at Balika.Sonthalia@kearney.com
Editor’s Note: Every year the Council of Supply Chain Management Professionals (CSCMP) publishes a State of Logistics Report that seeks to understand the logistics industry by assessing the macroeconomic situation and looking in some detail at its major subsectors. The following is excerpted and adapted from the “Executive Summary” of this year’s report, which was written and compiled by the consulting firm Kearney.
The overarching theme of last year’s State of Logistics Report was that supply chains were fundamentally “out of sync” as a result of disruptions related to COVID-19. While the pandemic is still not fully behind us—and may be with us in some form or another for several years to come—it is no longer closing shops or congesting seaports.
To a large degree, then, the period studied by this year’s report—the calendar year of 2022 and the early months of 2023—has been about getting back “in sync.” … It has fundamentally been about the resetting of relationships, assumptions, and practices for a world transforming. A central feature of this transformation is a shift among logistics executives from strictly transactional perspectives to a more strategic and holistic sense of their function’s role.
The transformations rippling through the logistics sector are the result of rapid evolutions in delivery requirements and consumer expectations just as old assumptions about supply chain stability are being disrupted. As e-commerce and direct-to-consumer sales have grown, order fulfillment has become increasingly complex, fragmented, and vulnerable. The deceleration in e-commerce growth should give shippers and carriers some room to build strategic plans until other causes of complexity arise.
Nor is this the full extent of the transformations confronting the industry. Geopolitical disruptions, increasingly potent cyberattacks, and an intensifying cycle of climate-related natural disasters are all placing trade and distribution networks under increasing stress—at precisely the moment when those networks are becoming more essential to companies’ bottom lines.
That’s why thoughtful executives are seizing this moment for a great reset—a revisiting of former arrangements, some of them overtaken by recent events, some of them cobbled together rather hastily amid the confusions of the pandemic. It is time to get clear about what is working now and what is needed to ensure resilience for an uncertain future.
The period covered by this edition of the State of Logistics Report highlights the next strongest cost growth in the past decade and the highest percent of gross domestic product (GDP) ever, as U.S. business logistics costs (USBLC) hit $2.3 trillion in 2022, growing 19.6% year-over-year (YoY) and representing 9.1% of national GDP. (See Figure 1.)
[FIGURE 1] U.S. business logistics costs (in $ billions) Enlarge this image
Coming off this performance, supply chain demand is likely to remain stagnant or even diminish over the remainder of 2023. The reasons for this are varied and are rooted in lingering uncertainties for the global and U.S. economies.
The International Monetary Fund reports that GDP growth in 2022 was a modest 3.1% worldwide, and predicts 2.9% growth for 2023. For the United States specifically, the picture was a bit brighter in 2022 than many had expected, with growth remaining stable at 2.1% as consumer and business activity showed surprising vitality. While there remains a chance for a domestic recession in 2023, any such downturn is likely to be mild and short-lived.
One lingering shadow across the U.S. economy is inflation. While prices are down from the highs of 2022, they remain elevated across many categories, and much will ride on whether monetary policy can bring inflation to heel without compromising overall economic health.
A primary source of this inflation is also one of the engines of the United States’ persistent growth—a hot labor market, in which unemployment is at or near the lowest levels seen in a half century. This relative scarcity of willing and able workers has had a particularly forceful impact on the logistics sector.
Beyond such immediate sources of uncertainty there are other factors motivating companies to act now to reset their logistical networks. In recent years, the world has seen a resurgence of forces that threaten long-standing assumptions of ever-expanding global trade—forces such as nationalism, protectionism, and even major-power conflict.
For many businesses, reshoring now appears to have shifted from a strategic possibility to a market reality. U.S. companies have been increasingly moving supply chains closer to home. U.S. imports of Mexican manufactured goods grew a staggering 26% according to Kearney’s Reshoring Index.
The war between Russia and Ukraine continues to threaten the stability and prosperity of Europe, while deepening concerns about Chinese intentions have accelerated efforts to redirect manufacturing and sourcing to other nations throughout the Indo-Pacific region and the Americas.
Then there is climate change, which is increasingly influencing the availability of resources and vital infrastructure, as well as the perceptions and expectations of consumers. Companies are increasingly folding sustainability considerations into their business models, and regulators around the world are increasingly requiring that they do so—through a multiplying array of mandates, incentives, and standards.
By now, there are numerous well-proven sustainability strategies that are not only relatively easy to implement but also fit neatly within the logic of the great reset, which emphasizes the virtues of flexibility, efficiency, and resilience—qualities that are only becoming more vital for companies throughout the logistics sector.
A tally of main sectors
Here is a quick survey of how the forces outlined above affected the primary logistics sectors. …
Air: Worldwide air cargo revenue is projected to reach approximately $150 billion in 2023. This is 25% below 2022, when the sector was still profiting from historically high rates, but still 50% higher than the pre-COVID revenue figures from 2019. Several factors have pushed rates back to earth, including a falloff in demand, the return of many shippers to waterborne freight, and a surge in capacity as passenger flights resume and new planes come online. East-West air freight rates dropped 23% from January to December 2022. One bright spot for the sector: The global average jet fuel price index has declined by about 20% since April 2022.
Parcel and last mile: The explosive growth in e-commerce at the height of the pandemic has begun to moderate as shoppers have returned to stores—a development with sizeable implications for parcel companies. Even as the U.S. parcel market has grown to its largest size in history, its percentage of retail sales has begun to flatten. Volumes declined by 2% in 2022 but are expected to grow at a 5% compound annual growth rate (CAGR) over the next five years. Revenues have increased as major deliverers shifted toward a focus on profitability as seen in recent rate hikes. One especially vibrant slice of the parcel and last-mile sector is same-day delivery, which is expected to grow from $6.4 billion worldwide in 2022 to $7.9 billion in 2027, rising at a CAGR of 18.8%.
Third-party logistics (3PLs): Third-party logistics firms took on increasingly significant roles as shippers looked for added expertise to navigate the unusual circumstances arising with the COVID pandemic. Increasingly, shippers are calling upon 3PLs for more specific needs, especially data management, visibility, and analytics. But beyond even this, shippers are increasingly open to trusting 3PLs with the stewardship of entire supply chains—as fourth-party logistics (4PL) capability resurges. Freight under management by 4PLs is growing, though there still are not many 3PLs capable of playing at this more demanding level. As a result, the 4PL market is increasingly concentrated among a handful of larger providers.
Freight forwarding: The freight forwarding market is expected to grow from $48 billion in 2021 to $90.7 billion by 2031, a CAGR of 6.3%. This growth derives from the continued expansion of e-commerce, as well as the ongoing pressure on shippers to trim costs and increase the efficiency of their supply chains. Digital freight forwarding is an especially dynamic market; valued at $2.92 billion as of 2020, it is expected to be worth $22.9 billion by 2030, a CAGR of 23.1%. The trend within the overall forwarding sector is toward more comprehensive offerings, and therefore toward increased market consolidation. However, there are signs the largest shippers may be moving toward more direct relationships with carriers, a move that could deprive forwarders of lucrative potential clients.
Water/ports: Major ocean liners made combined global operating profits of $215 billion in 2022, buoyed by a continuation of high rates from the previous year. That trend lost steam as demand weakened and ship availability returned to something like normal—though an increase in U.S. import volumes in April 2023 may suggest a demand recovery. Following their flush months of 2021 and early 2022, sea carriers face a reckoning: Their 2023 profits are projected at $43 billion, an 80% year-over-year decline. The first quarter of 2023 saw a return of blank sailings, particularly on routes from Asia. As capacity began to open up again, shippers took advantage by renegotiating agreements and diversifying their options—showing a preference for shorter deals, spot markets, mini-bids, and other arrangements that can help them better weather uncertainty.
Motor: Road freight—which is the largest chunk of logistics spending—saw little change in overall volume as shippers weighed concerns about inflation, rising interest rates, and overstocked inventories. At the same time, capacity increased, resulting in a sharp decline in spot rates. These changing dynamics have induced shippers—who turned toward dedicated fleets to address the capacity challenges arising during the peak months of the pandemic—to seek a new balance among dedicated, private, and one-way services. Carrier margins were threatened by low rates and high resource costs, with smaller carriers—reliant on the spot market—under particularly acute pressure.
Rail: Class I railroads saw operating income increase by 8% year-over-year and total revenue by 14%—gains largely attributable to price increases. But while rate hikes boosted railroads’ income and revenue, rising costs undermined operating ratios. The sector also suffered from service-related issues, including increased terminal dwell, ongoing congestion, network speeds that still lagged pre-pandemic velocity levels, and some high-profile derailments. Aggregate carload volume for Class I carriers was static, though volume levels shifted markedly for some product categories.
Warehousing: As companies raced to meet demand for consumer goods during the pandemic, inventories skyrocketed and demand for warehouse space heated up considerably. In 2022, however, that demand waned, resulting in overstock. Warehouse vacancy rates fell sharply, to as low as 2.9%—down 41% from the 4.9% high of 2021, and well below pre-pandemic levels, which tended to hover around 6.5%. These historically low vacancy rates resulted in higher rents, though this rise was mitigated by robust construction of additional warehousing space. Even as available space is increasing, companies are hesitating to occupy it as they try to get rid of excess inventory and use existing space more efficiently. Net absorption peaked in the second quarter of 2022 but then decreased nearly 20% by the fourth quarter. The pricing and availability is expected to be more favorable for shippers in 2023.
Reset and resilience: Preparing for whatever’s next
What’s clear from these sector summaries is that the age of building supply chains just around cost-reduction considerations is over. A new value has taken center stage: resilience.
But the best ways to achieve resilience are not always obvious. They often involve trade-offs among core priorities, such as speed, service, optionality, and savings. These calculations are only becoming more complex and nuanced with time.
To cite just one example, increasing fragmentation of demand means that massive distribution center footprints are becoming less profitable. Yet shippers often need a large footprint to maintain high levels of service and ensure supply resilience.
Logistics leaders are responding by taking a more holistic and comprehensive view of their value chains. They are diversifying their sourcing to avoid overreliance and to ensure ample workarounds in the case of sudden disruption. They are investing in technologies and human capabilities to enhance organizational awareness of what’s happening across the entire network. And they are actively resetting their supplier and carrier commitments, their approaches to customer service, and their expectations of what lies ahead.
Because if the past few years have been any guide, it is wise to make discretionary resets when one can—rather than be compelled to improvise them when one must.
The full 34th Annual State of Logistics Report can be found on CSCMP’s website under the “Resources” tab. The report is free to CSCMP members and $299 for nonmembers.
Benefits for Amazon's customers--who include marketplace retailers and logistics services customers, as well as companies who use its Amazon Web Services (AWS) platform and the e-commerce shoppers who buy goods on the website--will include generative AI (Gen AI) solutions that offer real-world value, the company said.
The launch is based on “Amazon Nova,” the company’s new generation of foundation models, the company said in a blog post. Data scientists use foundation models (FMs) to develop machine learning (ML) platforms more quickly than starting from scratch, allowing them to create artificial intelligence applications capable of performing a wide variety of general tasks, since they were trained on a broad spectrum of generalized data, Amazon says.
The new models are integrated with Amazon Bedrock, a managed service that makes FMs from AI companies and Amazon available for use through a single API. Using Amazon Bedrock, customers can experiment with and evaluate Amazon Nova models, as well as other FMs, to determine the best model for an application.
Calling the launch “the next step in our AI journey,” the company says Amazon Nova has the ability to process text, image, and video as prompts, so customers can use Amazon Nova-powered generative AI applications to understand videos, charts, and documents, or to generate videos and other multimedia content.
“Inside Amazon, we have about 1,000 Gen AI applications in motion, and we’ve had a bird’s-eye view of what application builders are still grappling with,” Rohit Prasad, SVP of Amazon Artificial General Intelligence, said in a release. “Our new Amazon Nova models are intended to help with these challenges for internal and external builders, and provide compelling intelligence and content generation while also delivering meaningful progress on latency, cost-effectiveness, customization, information grounding, and agentic capabilities.”
The new Amazon Nova models available in Amazon Bedrock include:
Amazon Nova Micro, a text-only model that delivers the lowest latency responses at very low cost.
Amazon Nova Lite, a very low-cost multimodal model that is lightning fast for processing image, video, and text inputs.
Amazon Nova Pro, a highly capable multimodal model with the best combination of accuracy, speed, and cost for a wide range of tasks.
Amazon Nova Premier, the most capable of Amazon’s multimodal models for complex reasoning tasks and for use as the best teacher for distilling custom models
Amazon Nova Canvas, a state-of-the-art image generation model.
Amazon Nova Reel, a state-of-the-art video generation model that can transform a single image input into a brief video with the prompt: dolly forward.
Economic activity in the logistics industry expanded in November, continuing a steady growth pattern that began earlier this year and signaling a return to seasonality after several years of fluctuating conditions, according to the latest Logistics Managers’ Index report (LMI), released today.
The November LMI registered 58.4, down slightly from October’s reading of 58.9, which was the highest level in two years. The LMI is a monthly gauge of business conditions across warehousing and logistics markets; a reading above 50 indicates growth and a reading below 50 indicates contraction.
“The overall index has been very consistent in the past three months, with readings of 58.6, 58.9, and 58.4,” LMI analyst Zac Rogers, associate professor of supply chain management at Colorado State University, wrote in the November LMI report. “This plateau is slightly higher than a similar plateau of consistency earlier in the year when May to August saw four readings between 55.3 and 56.4. Seasonally speaking, it is consistent that this later year run of readings would be the highest all year.”
Separately, Rogers said the end-of-year growth reflects the return to a healthy holiday peak, which started when inventory levels expanded in late summer and early fall as retailers began stocking up to meet consumer demand. Pandemic-driven shifts in consumer buying behavior, inflation, and economic uncertainty contributed to volatile peak season conditions over the past four years, with the LMI swinging from record-high growth in late 2020 and 2021 to slower growth in 2022 and contraction in 2023.
“The LMI contracted at this time a year ago, so basically [there was] no peak season,” Rogers said, citing inflation as a drag on demand. “To have a normal November … [really] for the first time in five years, justifies what we’ve seen all these companies doing—building up inventory in a sustainable, seasonal way.
“Based on what we’re seeing, a lot of supply chains called it right and were ready for healthy holiday season, so far.”
The LMI has remained in the mid to high 50s range since January—with the exception of April, when the index dipped to 52.9—signaling strong and consistent demand for warehousing and transportation services.
The LMI is a monthly survey of logistics managers from across the country. It tracks industry growth overall and across eight areas: inventory levels and costs; warehousing capacity, utilization, and prices; and transportation capacity, utilization, and prices. The report is released monthly by researchers from Arizona State University, Colorado State University, Rochester Institute of Technology, Rutgers University, and the University of Nevada, Reno, in conjunction with the Council of Supply Chain Management Professionals (CSCMP).
"After several years of mitigating inflation, disruption, supply shocks, conflicts, and uncertainty, we are currently in a relative period of calm," John Paitek, vice president, GEP, said in a release. "But it is very much the calm before the coming storm. This report provides procurement and supply chain leaders with a prescriptive guide to weathering the gale force headwinds of protectionism, tariffs, trade wars, regulatory pressures, uncertainty, and the AI revolution that we will face in 2025."
A report from the company released today offers predictions and strategies for the upcoming year, organized into six major predictions in GEP’s “Outlook 2025: Procurement & Supply Chain.”
Advanced AI agents will play a key role in demand forecasting, risk monitoring, and supply chain optimization, shifting procurement's mandate from tactical to strategic. Companies should invest in the technology now to to streamline processes and enhance decision-making.
Expanded value metrics will drive decisions, as success will be measured by resilience, sustainability, and compliance… not just cost efficiency. Companies should communicate value beyond cost savings to stakeholders, and develop new KPIs.
Increasing regulatory demands will necessitate heightened supply chain transparency and accountability. So companies should strengthen supplier audits, adopt ESG tracking tools, and integrate compliance into strategic procurement decisions.
Widening tariffs and trade restrictions will force companies to reassess total cost of ownership (TCO) metrics to include geopolitical and environmental risks, as nearshoring and friendshoring attempt to balance resilience with cost.
Rising energy costs and regulatory demands will accelerate the shift to sustainable operations, pushing companies to invest in renewable energy and redesign supply chains to align with ESG commitments.
New tariffs could drive prices higher, just as inflation has come under control and interest rates are returning to near-zero levels. That means companies must continue to secure cost savings as their primary responsibility.
Specifically, 48% of respondents identified rising tariffs and trade barriers as their top concern, followed by supply chain disruptions at 45% and geopolitical instability at 41%. Moreover, tariffs and trade barriers ranked as the priority issue regardless of company size, as respondents at companies with less than 250 employees, 251-500, 501-1,000, 1,001-50,000 and 50,000+ employees all cited it as the most significant issue they are currently facing.
“Evolving tariffs and trade policies are one of a number of complex issues requiring organizations to build more resilience into their supply chains through compliance, technology and strategic planning,” Jackson Wood, Director, Industry Strategy at Descartes, said in a release. “With the potential for the incoming U.S. administration to impose new and additional tariffs on a wide variety of goods and countries of origin, U.S. importers may need to significantly re-engineer their sourcing strategies to mitigate potentially higher costs.”
Grocers and retailers are struggling to get their systems back online just before the winter holiday peak, following a software hack that hit the supply chain software provider Blue Yonder this week.
The ransomware attack is snarling inventory distribution patterns because of its impact on systems such as the employee scheduling system for coffee stalwart Starbucks, according to a published report. Scottsdale, Arizona-based Blue Yonder provides a wide range of supply chain software, including warehouse management system (WMS), transportation management system (TMS), order management and commerce, network and control tower, returns management, and others.
Blue Yonder today acknowledged the disruptions, saying they were the result of a ransomware incident affecting its managed services hosted environment. The company has established a dedicated cybersecurity incident update webpage to communicate its recovery progress, but it had not been updated for nearly two days as of Tuesday afternoon. “Since learning of the incident, the Blue Yonder team has been working diligently together with external cybersecurity firms to make progress in their recovery process. We have implemented several defensive and forensic protocols,” a Blue Yonder spokesperson said in an email.
The timing of the attack suggests that hackers may have targeted Blue Yonder in a calculated attack based on the upcoming Thanksgiving break, since many U.S. organizations downsize their security staffing on holidays and weekends, according to a statement from Dan Lattimer, VP of Semperis, a New Jersey-based computer and network security firm.
“While details on the specifics of the Blue Yonder attack are scant, it is yet another reminder how damaging supply chain disruptions become when suppliers are taken offline. Kudos to Blue Yonder for dealing with this cyberattack head on but we still don’t know how far reaching the business disruptions will be in the UK, U.S. and other countries,” Lattimer said. “Now is time for organizations to fight back against threat actors. Deciding whether or not to pay a ransom is a personal decision that each company has to make, but paying emboldens threat actors and throws more fuel onto an already burning inferno. Simply, it doesn’t pay-to-pay,” he said.
The incident closely followed an unrelated cybersecurity issue at the grocery giant Ahold Delhaize, which has been recovering from impacts to the Stop & Shop chain that it across the U.S. Northeast region. In a statement apologizing to customers for the inconvenience of the cybersecurity issue, Netherlands-based Ahold Delhaize said its top priority is the security of its customers, associates and partners, and that the company’s internal IT security staff was working with external cybersecurity experts and law enforcement to speed recovery. “Our teams are taking steps to assess and mitigate the issue. This includes taking some systems offline to help protect them. This issue and subsequent mitigating actions have affected certain Ahold Delhaize USA brands and services including a number of pharmacies and certain e-commerce operations,” the company said.
Editor's note:This article was revised on November 27 to indicate that the cybersecurity issue at Ahold Delhaize was unrelated to the Blue Yonder hack.