In the past, compliance with international trade regulations might have been viewed as an esoteric and "nice but not necessary" backroom function. But that's no longer the case. As supply chains continue to extend into all four corners of the world, and international security regulations become ever more complex, companies are making trade compliance one of their top priorities.
It's in their best interest to do so. Trade compliance is the thread that weaves a company's supply chain together, creating a seamless global shipping process. If an organization's supply chain is not supported by a sound trade compliance structure, it risks being barred from conducting business globally, as well as possible fines or imprisonment of key individuals.
And that's why Mark Baxa's mission is critical. As leader of Monsanto Company's global trade compliance initiatives, his job is to preserve the company's freedom to operate globally. While not a lawyer by trade, Baxa is well-versed in trade law, both U.S. and international. His understanding of these often-complicated rules is essential to keeping the company's seeds and other agricultural products flowing unimpeded into airports and seaports around the world.
In short, globalism is the name of the game today. In this recent interview, Baxa explains that if you want to stay in that game, you need to play by the rules of trade compliance.
Name: Mark Baxa Title: Global Logistics and Trade Compliance Lead Organization: Monsanto Company
President of CSCMP's St. Louis Roundtable
Bachelor of Science degree in crop science, University of Illinois
Monsanto Manufacturing and Engineering Award
Asgrow Inner Circle Award
Upjohn Academy Award
Six Sigma Champion
What responsibilities does trade compliance encompass?
Trade compliance establishes the policies and processes that are used to carry out a company's global shipments. It ensures that the organization acting as the importer or exporter of record and the freight forwarders and customs brokers who represent it adhere to the official international shipping requirements.
Trade compliance is accountable for everything from issuing policy on required documents to determining export-license needs to denied-party-list management criteria, anti-boycott statements, embargoes, and specific commodity management, trade policy, tariff structures, duties, taxes, financial reporting, document retention, proof of performance, letters of credit, third-party contractual obligations, power-of-attorney management, official customs point of contact, supply chain security, government trade agencies, Foreign Corrupt Practices Act (FCPA) adherence, and internal audits.
As a global trade compliance manager, you need to work within the laws of your own country, those of the country you're doing business with, and international business laws. How do you juggle these different laws, and how do you resolve any conflicts that may arise?
Good questions. All trade, U.S., and foreign laws must be taken into consideration as part of a comprehensive trade compliance effort. Global participants must interact at the business and legal levels, putting all questions on the table for discussion. Generally speaking, the importer must specify his requirements and show proof of the specific regulations that govern them.
"Can we sell to someone who is on a U.S. government denied-party list but not recognized as such in the country we are selling to?" is an easy question to answer: No! However, issues can become increasingly complex when dealing with certain customers and commodities. If a question arises that could have multiple answers, consult with a foreign trade policy attorney. In most cases, United States law governs U.S.-based multinationals operating on foreign soil.
What's more important when dealing with international trade compliance issues: a supply chain management background or a law degree?
The answer is "both," as each is extremely important. Having a well-rounded supply chain management background and experience managing complex shipping scenarios and third-party vendors who support trade activity is essential to leading an organization's trade compliance efforts. To ensure that your company meets today's stringent government compliance requirements, however, it doesn't hurt to be an attorney. If you're a supply chain manager without a law degree, you need to have access to a legal team that practices trade law.
Are there different nuances of global trade compliance that apply to large, multinational companies versus smaller companies that may be venturing into international business for the first time?
Company size does not come into play when transacting business internationally. As the importer or exporter of record, all U.S.-based firms are bound by the same requirements. Before any company makes its first import or export shipment, it should seek counsel of a legal firm that practices trade law ? or it could face serious ramifications like noncompliance fines, penalties, disbarment, or even the imprisonment of company staff members [if it should commit a serious violation].
A single shipment of one stock-keeping unit (SKU) that might have dual uses —such as a civilian and a military purpose —transacted without a required export license and sold to a denied party could result in very severe penalties for an organization. When it comes to company size and scale, the rules apply to all.
How do international trade embargoes affect the global supply chain? For example, the United States has a trade embargo in force against Cuba, but many of its trading partners do business there.
There are a number of things that come to mind relative to embargoes, but let me address two of them. First, it takes skilled and knowledgeable compliance and legal staff to determine if your products fit under any embargo exception guidelines. Great care should be exercised here, as the guidelines for exception often include obtaining a commodity-specific export license. In the case of U.S. exports, don't assume that one U.S. government agency has all the requirements you must meet. Exceptions are often complex and require careful, multiagency research.
The second and perhaps least understood issue relating to trade embargoes is dual nationals who carry a U.S. passport in addition to another country's passport. United States citizens are prohibited from engaging in any business activity with countries that are under a U.S. embargo. This creates problems for U.S. companies that have global operations staffed by dual nationals or U.S. citizens on assignment in foreign countries. In either case, embargoes impact a company's ability to conduct business. They lead to underutilized production capacity and resources as well as create surplus inventory that otherwise would have been intended for a particular country.
In a perfect world, everybody abides by the law. But what about doing business in countries where payoffs and other extra-legal expenses are the rules of the game?
My response is ... get out of those countries, stop participating, and self-disclose to the U.S. Department of Justice (DOJ) before someone else does it for you. The "game" is rapidly changing for corrupt business practices and is affecting all parties involved, including third-party vendors conducting business on a company's behalf. The FCPA has seen more activity in the last five years than in the previous 20 years combined, and many countries have created similar laws to punish corruption. Foreign-based companies have also come under the DOJ's scrutiny, with a number of them suffering serious consequences for such violations.
What advice can you give to a company that wants to do business globally for the first time?
Check and double-check the rules and regulations governing the export/import of the commodity you plan to ship to or receive from foreign countries. There is a host of U.S. government web sites and resources governing foreign trade to and from the United States. These include the U.S. Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), U.S. Department of the Treasury, DOJ, Bureau of Industry and Security (BIS), and the U.S. Securities and Exchange Commission.
If your business task is complex, seek legal counsel or the services of a reputable consultant who is an expert in international trade. Keep in mind that the importer/ exporter of record is ultimately accountable for compliance. If you make an entry mistake or need to adjust your documents, contact U.S. Customs and Border Protection immediately and ask how to resolve the issue. Getting it right means you will have a compliant, responsive, and competitive supply chain.
How do you envision trade compliance contributing to the global supply chain in the future?
The demand for internationally sourced products and technology will continue to rise. Products and technologies will change over time, as will country-specific sourcing decisions. Therefore, it becomes critical to a company's success that trade lanes producing the lowest total landed cost are protected with compliant trade policy so that it can remain competitive and preserve its freedom to operate.
Trade compliance is an integral and important part of one's global supply chain. Therefore, the need for IT (information technology) systems, well-versed supply chain professionals, and well-defined trade compliance policies will continue to increase. Companies are moving quickly to secure their trade lanes and seek out business partners with similar philosophies who will enhance their global supply chain performance and reliability.
Can professionals like yourself who work with global trade compliance influence regulations in a way that will make the supply chain run more smoothly as well as have a positive impact on the supply chain business?
Yes. As the U.S. government, its agencies, the World Customs Organization, and other world governments work to improve existing policy, opportunities for industry representatives to provide input into policy development often arise. One of the best examples of this cooperation and ability for supply chain leaders to influence regulations is the Customs-Trade Partnership Against Terrorism (C-TPAT) program.
What tools has your membership in cscmp provided you to give you an edge in conducting business globally
The wide array of publications, web-based seminars, and the annual global conference are great learning tools for supply chain professionals. And the professional network of industry peers I've created as a result of my CSCMP membership has added enormous value to the work that I do.
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use artificial intelligence-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next one to three years. Retailers also said they plan to invest in self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) within the next three years to help with loss prevention.
Those strategies could help improve the brick-and-mortar shopping experience, as 78% of shoppers say it’s annoying when products are locked up or secured within cases. Part of that frustration, according to consumers, is fueled by the extra time it takes to find an associate to them unlock those cases. Seventy percent of consumers say they have trouble finding sales associates to help them during in-store shopping. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
Additional areas of frustrations identified by retailers and associates include:
The difficulty of implementing "click and collect" or in-story returns, despite high shopper demand for them;
The struggle to confirm current inventory and pricing;
Lingering labor shortages; and
Increasing loss incidents.
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.